Refund policy
Refund Policy
At RareForm by Eliza, customer satisfaction is important to us. Please review our refund and return policy before making a purchase.
All Sales Are Final
Due to the nature of our products and for hygiene and quality control purposes, all sales are final. We do not offer refunds, returns, or exchanges for reasons including, but not limited to:
- Change of mind
- Incorrect size selection
- Personal preference
- Delayed delivery caused by the shipping carrier
We encourage customers to carefully review product descriptions, sizing information, and order details before completing their purchase.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To request assistance, email:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Claims submitted after 48 hours of delivery may not be eligible for review.
Order Cancellations
Orders cannot be canceled once they have been placed. Please ensure all order information is correct before completing checkout.
Refused or Returned Packages
If an order is returned to us due to an incorrect address provided by the customer, refusal of delivery, or failure to retrieve the package from the carrier, the customer will be responsible for any additional shipping costs required to resend the order.
Chargebacks
By completing a purchase, you agree to contact RareForm by Eliza first regarding any concerns with your order before filing a chargeback with your financial institution.
fraudulent chargebacks may be disputed with supporting documentation, including order confirmations, tracking information, and delivery records.
Contact Us
If you have questions regarding your order, please contact:
RareForm by Eliza
Thank you for shopping with RareForm by Eliza. We appreciate your support and look forward to serving you.