Refund policy
At RareForm by Eliza, customer satisfaction is important to us. Please review our refund policy before making a purchase.
All Sales Are Final
Due to the nature of our products and for hygiene and quality control purposes, all sales are final. We do not offer refunds, returns, or exchanges for reasons including, but not limited to:
- Change of mind
- Incorrect size selection
- Personal preference
- Delayed delivery caused by the shipping carrier
We encourage customers to carefully review product descriptions, sizing information, and order details before completing their purchase.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To request assistance, email:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Clear photos of the original packaging
Claims submitted more than 48 hours after delivery may not be eligible for review.
All garments are carefully inspected before they are packaged and shipped. If damage is reported after an item has been tried on, the garment must be returned to RareForm by Eliza for inspection before an exchange request will be considered.
If the damage is determined to be a manufacturing defect, an exchange will be provided, subject to product availability.
If the damage is determined not to be a manufacturing defect, a $20 Exchange Processing Fee will apply. Customers are also responsible for all return shipping costs and the shipping cost of the replacement item.
RareForm by Eliza reserves the right to deny any exchange if an item shows signs of wear, misuse, alteration, improper handling, or damage that occurred after delivery. All exchange and damage claims are subject to inspection, and RareForm by Eliza reserves the right to make the final determination on all claims.
Order Cancellations
Orders cannot be canceled once they have been placed. Please ensure all order information is correct before completing checkout.
Refused or Returned Packages
If an order is returned to us due to an incorrect address provided by the customer, refusal of delivery, or failure to retrieve the package from the carrier, the customer will be responsible for any additional shipping costs required to resend the order.
Chargebacks
By completing a purchase, you agree to contact RareForm by Eliza first regarding any concerns with your order before filing a chargeback with your financial institution.
Fraudulent or unwarranted chargebacks may be disputed using supporting documentation, including order confirmations, tracking information, delivery records, customer communications, and this published policy.
Contact Us
If you have questions regarding your order, please contact us at:
RareForm by Eliza
info@rareformbyeliza.com
(445) 777 0080 [ TEXT ONLY ]
Thank you for shopping with RareForm by Eliza. We appreciate your support and look forward to serving you.