Shipping policy
Shipping PolicyThank you for shopping with RareForm by Eliza. We are committed to providing a smooth and reliable shopping experience. Please review the processing and shipping information below before placing your order. Order ProcessingAll in-stock orders require up to 4 business days for processing after payment has been successfully received and verified. Processing time includes preparing, inspecting, packaging, and fulfilling your order. Orders are processed Monday through Friday, excluding holidays. Processing time and shipping time are separate. The shipping timeframe begins only after your order has been processed and handed to the shipping carrier. Please allow the full 4-business-day processing period before contacting us regarding an order that has not yet shipped. Standard ShippingRareForm by Eliza currently offers Standard Shipping via USPS. Estimated Transit Time: 3 business daysShipping Rate: $9.99Free Shipping: Orders of $150 or moreThe estimated 3-business-day shipping timeframe begins after your order has been processed and shipped. Shipping and delivery estimates are not guaranteed and may be affected by weekends, holidays, weather, carrier delays, or other circumstances outside of RareForm by Eliza’s control. Important Shipping Notice Paying for shipping does not reduce or bypass our 4-business-day processing time. For example, if an order is placed on Monday, RareForm may use up to 4 business days to process and prepare the order before it is shipped. Once the order has been shipped, the estimated 3-business-day USPS transit period begins. Processing time + shipping time are separate timelines. Pre-OrdersItems marked as Pre-Order require additional processing time and typically ship within 7–14 business days, unless otherwise stated in the product description. If an order contains both in-stock and pre-order items, the order may be held until all items are available for shipment. Tracking InformationA tracking number will be sent to the email address provided at checkout once your order has shipped. Please allow up to 48 hours for tracking information and movement to appear within the carrier’s tracking system. Once your package has been accepted by USPS, RareForm by Eliza cannot control the package’s movement or delivery timeline. For tracking updates, delivery issues, or packages that appear delayed while in transit, customers should contact USPS directly. Incorrect Shipping InformationCustomers are responsible for providing accurate shipping information at checkout. RareForm by Eliza is not responsible for packages delivered to an incorrectly entered or incomplete address. If a package is returned to RareForm by Eliza because of an incorrect or incomplete address, additional shipping fees may apply before the package can be resent. Lost, Stolen, or Delayed PackagesOnce an order has been shipped and accepted by USPS, RareForm by Eliza is not responsible for packages that are lost, stolen, delayed, misrouted, or otherwise delayed while in transit. Customers should contact USPS directly regarding delivery issues or claims. Damaged or Incorrect Orders If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at rareformbyeliza@gmail.com. Please include your order number and clear photographs of the item and packaging so that we can review the issue and determine the appropriate resolution. Domestic Shipping At this time, RareForm by Eliza ships within the United States. Contact Us For questions regarding your order or shipping, please contact: RareForm by Eliza |